Our Privacy Policy

Callidus Mediation is committed to protecting your privacy and handling personal data responsibly and in accordance with
applicable UK data protection legislation, including the UKGeneral Data Protection Regulation (UK GDPR) and the Data
Protection Act 2018

Who We Are?

Callidus Mediation provides civil and commercial mediation services, SQE interview coaching and related professional services. For the purposes of data protection law, Callidus Mediation isthe data controller.

What Information We Collect ?

We may collect personal information that you voluntarily provide, including:
• Name and contact details (such as email address or telephone number)
• Information provided in enquiries or booking requests
• Information relevant to mediation, coaching or professional services
• Website usage information (such as pages visited), collected through cookies
We do not collect personal data unnecessarily

How We Use Your Information?

Personal data is used only where necessary to:
• Respond to enquiries and communications
• Provide mediation, coaching or related professional services
• Arrange and administer bookings
• Meet legal, regulatory and professional obligations
• Improve website functionality and user experience

Lawful Basis for Processing

Personal data is processed on one or more of the following lawful bases:
• Performance of a contract or steps taken prior to entering a contract
• Compliance with legal or regulatory obligations
• Legitimate interests in operating professional services
• Consent, where applicable

Confidentiality

Mediation discussions are confidential and without prejudice, subject to any legal or regulatory obligations requiring disclosure.

Data Sharing

Personal data is not shared with third parties except:
• Where required by law or regulation
• Where necessary to deliver services (for example, secure IT or booking systems)
• Where you have provided consent
Personal data is not sold or rented to third parties for marketing purposes.

Data Retention

Personal data is retained only for as long as necessary for the purpose for which it was collected, including to meet legal,regulatory and professional obligations.

Your Rights

You have rights under UK data protection law, including the right to:
• Request access to personal data
• Request correction of inaccurate data
• Request erasure of data, where appropriate
• Object to or restrict processing in certain circumstances

Cookies

This website uses cookies to support functionality and analyse website usage.
Further information is available in our Cookie Policy.

Complaints

If you have concerns about how your personal data is handled, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Contact

For questions about this Privacy Policy or how personal data is handled, please contact:
hello@callidusmediation.co.uk

Cookie Policy

This website uses cookies to improve user experience and to help ensure the website functions properly.

What are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites operate efficiently and provide information to site owners about how the site is used.

How we use cookies?

Callidus Mediation uses cookies for the following purposes:
• To enable basic website functionality
• To improve website performance and user experience
• To collect anonymised information about website usage (for example, page visits and traffic patterns)
Cookies do not collect information that directly identifies you.

Third-party cookies

Some cookies may be set by third-party services such as website analytics or security tools. These third parties may collect anonymised usage data in accordance with their own privacy policies.

Managing cookies

You can choose to accept or reject cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling cookies may affect how this website functions.

Further Information

For more information about how personal data is handled, please refer to our Privacy Policy.

Ready to Move Forward?

Taking the first step is simple. For confidential enquiries, please contact us at hello@callidusmediation.co.uk to discuss your situation and next steps

Helps individuals and organisations resolve disputes with clarity, care, and confidence. We focus on constructive dialogue and practical, cost-effective outcomes beyond the courtroom